DTW provides award-winning strategic communications and marketing to help membership organisations turn ambitious goals into meaningful, measurable results.

With more than a decade of experience in the membership sector, we understand the challenges membership organisations face – from attracting and retaining members to increasing influence.

Whether you need a clear roadmap, want to grow membership, improve retention and engagement, strengthen member value or raise your profile, our experienced team will provide the strategic direction, creative thinking and practical delivery to help you achieve your goals.

We use our DTW Strategic Communications Model to analyse your challenges, create targeted solutions and engage your audiences – ensuring activity is aligned to organisational priorities and focused on successful outcomes.

Current clients include the British Association for Counselling and Psychotherapy, Association of Taxation Technicians, Environmental Services Association, High Court Enforcement Officers Association, Imperial Society of Teachers of Dancing, Electrical Contractors’ Association, Financial Conduct Authority, Solicitors Regulation Authority and UK Finance.

Our clients are our best advocates – in our 2026 client survey:

100% of respondents said they would recommend DTW to a friend or colleague
100% of our membership and regulatory body respondents rated us as excellent for strategic thinking, the impact of our work and the responsiveness of our team.

If you want an experienced partner who will challenge constructively, collaborate closely and care about your success, explore our case studies or get in touch with us at sayhello@dtw.co.uk – we’d love to hear from you!

Our services:

Marketing and communications strategy
Internal and stakeholder communications
Member recruitment, retention, renewal and value campaigns
Anniversary campaigns
Member toolkits and resources
Member stories, video testimonials and case studies
Member satisfaction surveys
Brand development and inspiring brand stories
Media training
PR and public affairs
Design and illustration
Video and animation

Testimonials:

“It’s a pleasure working with DTW, and on a personal level, it’s so reassuring working with an agency that I feel really understands our brand, vision and, importantly, the challenges we face.”

Adam Pollard, Head of Marketing and Engagement, British Association for Counselling and Psychotherapy

“Working with the team at DTW has been a breeze, and the impact their work has had on our campaigns and marketing has been amazing. The advice we received really helped us to broaden the reach of our communications and has really added a benefit to our members. Their professionalism and approachability are a credit to them.”

Toni Waters, Communications and Membership Officer, Environmental Services Association