Guiding Better Governance

24 September 2026 13:30 - 18:00
InterContinental London Park Lane by IHG, Park Lane, London, UK
One Hamilton Place, Park Lane, England, W1J 7QY, United Kingdom

Building Resilience and Trust for the Future of Membership Organisations

 

In an operating environment defined by rapid technological change, shifting stakeholder expectations, evolving workforce demographics, and increasing uncertainty, modern boards must be agile, informed, and forward-looking.

This event is designed to help boards move beyond reviewing past performance to actively prepare for what lies ahead. Join industry leaders, experts from the Chartered Governance Institute (CGI), Lead To and the UK Cyber Security Council, and fellow professionals for a day of forward-facing insights, practical strategies, and collaborative discussions.

Discover how to future-proof your organisation through sessions covering future-facing governance, AI integration, cyber security, human dynamics, structural complexity, and transparent accountability.

 

Key Information

► Thursday 24th September 2026

►  InterContinental London Park, One Hamilton Place, Park Ln, London W1J 7QY

► Timings: 

  • 13:30pm - 14:00pm - Registration 

  • 14:00pm - 17:00pm - Learning Programme

  • 17:00pm - 18:00pm - Networking Drinks

  • 18:00 - Late -  The Memcom Excellence Awards Ceremony

► Dress code:

  • Afternoon: Smart Casual
  • Awards Ceremony: Cocktail Dress
    • Please note that there are facilities at the venue to change and store baggage

► Ticket Prices:

Ticket Type

Standard Price

Excellence Awards Ceremony
Ticket Holders

(Included in your ticket price for the Awards at no extra cost)

Memcom Members

£99

Awards tickets includes your all-access pass to the entire day: the governance learning programme, networking drinks, and the Awards - Buy Now

Non-Profit £199 Awards tickets includes your all-access pass to the entire day: the governance learning programme, networking drinks, and the Awards - Buy Now
Corporate Corporate attendance to this event to official Memcom sponsors.
To learn more about becoming a sponsor, email Michael@memcom.org.uk

 

Already booked your Memcom Awards tickets? Contact Memcom to add your name to the guest list today. 

The Programme

Please note this programme may change

13:30 — 14:00

Registration & Tea/Coffee

14:00 — 14:50
Plenary session: CGI - AI and Future-Facing Governance

In this plenary conversation, Peter Swabey (Policy Director at CGI) leads a dialogue with Terri Le Couteur and Claire Robson exploring how modern boards can move beyond reviewing past performance to actively prepare for what lies ahead. The discussion addresses practical strategies for AI integration, cultivating cultures of openness, and demonstrating organisational integrity through consistent actions and decisions.

Peter Swabey picture
Peter Swabey
Terri Le Couteur picture
Terri Le Couteur
14:50 — 15:40
Reputational Risk & Fraud: The New Boardroom Fault Lines led by CGI - Terri Le Couteur

In an era where trust is fragile and scrutiny is relentless, reputational risk and fraud have become existential threats for membership organisations. This session explores how boards can detect early warning signals, respond decisively, and build cultures that prevent reputational damage before it starts. Terri will unpack real‑world patterns, governance blind spots, and the behavioural dynamics that allow fraud and reputational drift to take root. The session includes a live panel discussion on emerging risks, cultural vulnerabilities, and practical board‑level interventions that strengthen organisational resilience.

 

Terri Le Couteur picture
Terri Le Couteur

15:40 - 16:10

Tea & Coffee Break

16:10 — 17:00
Navigating structural complexity to maintain high standards. Led by CGI

Membership bodies are complex by their nature. They often bring together members, volunteers, employees, Board members, trustees, tutors, trainers, assessors, committee members and representatives of different communities or professional groups.

The same person may have several relationships with the organisation at the same time. They may be a member in one setting, a volunteer or trainer in another, and a Board or committee member when contributing to formal decisions. Each relationship can create value, but it may also carry different expectations, responsibilities, accountabilities and potential conflicts.

Alongside this relational complexity, membership bodies may have multiple boards, committees, advisory groups, regional structures, delivery arrangements and lines of accountability. Governance therefore needs to work across both:

  • Structural complexity, such as boards, committees, delegations and reporting lines; and
  • Relational complexity, where people participate in different capacities and may be wearing more than one “hat”.

This session will explore how organisations can make the most of those different relationships while maintaining consistent standards of decision-making, conduct, inclusion, assurance and accountability.

Claire Robson picture
Claire Robson

13:30 — 14:00

Registration & Tea/Coffee

14:50 — 15:40
Building High Performing Governance Teams and Supporting Succession

This session, led by experts from Lead To focuses on equipping boards with the tools and insights to build high-performing governance boards and ensure robust succession planning.

Participants will explore the human dynamics that underpin effective governance and examine how organisations can build engaged, high-performing boards and committees. Through collaborative discussions and real-world examples, attendees will learn how to build more productive relationships, navigate conflict positively, support and motivate volunteer leaders, and build a board that benefits from both specialist knowledge and a breadth of perspectives.

Nicola Hannam picture
Nicola Hannam
Anna Machin picture
Anna Machin

15:40 - 16:10

Tea & Coffee Break

16:10 — 17:00
Building Trust and Managing Risk Through Transparency and Accountability

This session examines how governance practices can strengthen legitimacy and deepen engagement with members and stakeholders.

We will explore the foundational elements of trustworthy governance, including transparent decision-making processes, effective reporting systems, clear and consistent communication, robust accountability mechanisms, and meaningful stakeholder engagement.

Attendees will gain practical insights into cultivating a culture of openness within their organisations and demonstrating organisational integrity through consistent actions and decisions. The discussion covers how to translate these principles into tangible outcomes - strengthening relationships with members, regulators, and other key stakeholders, while building lasting confidence in the organisation's governance approach.

Ultimately, the session equips boards to use transparency and accountability not as compliance exercises but as strategic tools for building resilient stakeholder relationships that support long-term organisational success.

Mark Leyland Smith picture
Mark Leyland Smith
Jenny Wingate picture
Jenny Wingate

17:00 - 18:00

Networking Drinks Reception

The Memcom Excellence Awards Ceremony

  • 18:00pm  - 19:00pm - Drinks reception
  • 19:00pm  - 21:00pm - Sit down, three course dinner
  • 21:00pm  - 22:30pm - Awards Ceremony

13:30 — 14:00

Registration & Tea/Coffee

14:50 — 15:40
The Increasing Cyber Challenge and Good Governance

As cyber threats continue to grow in scale, sophistication, and impact, effective governance is no longer solely a technology issue. It has become a critical boardroom responsibility. From ransomware and supply chain attacks to the opportunities and risks presented by artificial intelligence, organisations across every sector face an increasingly complex cyber landscape that demands informed leadership and robust oversight.

In this session, Giles Grant, CEO of the UKCSC, will explore how boards, executives, and membership organisations can strengthen organisational resilience through good cyber governance. Drawing on developments across government policy, professional standards, workforce skills, and the growing professionalisation of cyber security, Giles will discuss why cyber competence is becoming an essential component of good governance and public trust.

The presentation will examine the role of leadership in understanding cyber risk, the importance of professional standards and workforce development, and how membership organisations can support their members in navigating an evolving threat environment. Attendees will gain practical insights into the governance questions leaders should be asking, the capabilities organisations should be developing, and the contribution professional bodies can make in raising standards across the wider economy.

At a time when cyber security is increasingly recognised as a strategic and societal challenge, this session will highlight how effective governance, professional competence, and collective leadership can help organisations build resilience, maintain trust, and thrive in a digital world.

Key themes:

  • Cyber security as a board-level governance issue

  • The changing threat landscape and emerging risks

  • Professionalisation and cyber competence

  • Building organisational resilience and trust

  • The role of membership organisations in raising standards

  • Cyber governance in the age of AI

Giles Grant picture
Giles Grant

15:40 - 16:10

Tea & Coffee Break

16:10 — 17:00
From Curious to Governed: Adopting AI without handing over the keys with Dudobi and Amazon Web Services

Most membership organisations are further along with AI than their governance is. Staff are already using public chatbots on personal accounts, a supplier is pitching an agent that promises to answer member enquiries on its own, and nobody has written down what the organisation will and won't allow.

This session sets out a practical sequence for getting from that position to one a board can stand behind. It covers the five stages of AI adoption, why they only work in order, and where the governance work actually sits (stage three, and it is the stage most organisations skip). It introduces the four levels of agency an AI agent can be given, from read-only through to acting alone, and why choosing that level per task is the single most useful control a board has.

Attendees will leave with the questions to ask their executive team, the small set of things worth writing down before any agent is switched on, and a realistic view of what goes wrong and how to catch it early.

Edward Durrant picture
Edward Durrant

17:00 - 18:00

Networking Drinks Reception

The Memcom Excellence Awards Ceremony

  • 18:00pm  - 19:00pm - Drinks reception
  • 19:00pm  - 21:00pm - Sit down, three course dinner
  • 21:00pm  - 22:30pm - Awards Ceremony

Speakers

Peter Swabey
Policy and Research Director
Chartered Governance Institute UK and Ireland
Giles Grant
Chief Executive Officer
UK Cyber Security Council
Terri Le Couteur
International Governance Expert
TLC Governance Solutions
Claire Robson
Company Secretary
NHS Kent & Medway Integrated Care Board
24 September 2026 13:30 - 18:00
InterContinental London Park Lane by IHG, Park Lane, London, UK
One Hamilton Place, Park Lane, England, W1J 7QY, United Kingdom

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